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Voice Banking

WHAT IS VOICE BANKING?

Voice Banking1 allows you to take control of your finances using your voice! Your Amazon Alexa2 device does more than give news updates and tell you the weather. Now, you can use Alexa to help manage your money!

With Alexa-enabled smart devices, you can access all your Knoxville TVA Employees Credit Union account information without having to interrupt your life! It’s easy to make a payment on your KTVAECU® loans, check your balance, or transfer money, all by voice command. You must have an internet connection and be registered in Online Banking to use voice banking.

ALEXA USER GUIDE



"Hey Alexa, ask TVA Credit Union for
my checking balance?"



"Alexa, ask TVA Credit Union to make a payment on my KTVAECU® auto loan."



"Alexa, tell TVA Credit Union to transfer $100 to my savings account."



"Alexa, have TVA Credit Union text me a summary of my checking account transactions."

BENEFITS OF 
VOICE BANKING

Convenience saves you time.

  • Convenience - Your voice does all the work, giving you and your hands, time to do what matters most.
  • Time - We know you’re busy. Skip the trip and let us come to you!
  • Security - You’ll be asked to set up a PIN for an added level of security.

GET STARTED

  1. Download and Open the Amazon Alexa App
  2. Search for Knoxville TVA Employees Credit Skill
  3. Enable the Skill
  4. Follow Prompts to Set Up Account
  5. Tap Submit

LEARN MORE
Voice Banking Terms & Conditions

1Some restrictions may apply. Ask for details. Message and data rates may apply from your wireless carrier. The Credit Union assumes no liability or responsibility for Voice Banking errors or inconveniences.
2Some restrictions may apply. Ask for details. Message and data rates may apply from your wireless carrier. Amazon®, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. The Credit Union assumes no liability or responsibility for Voice Banking errors or inconveniences.

 
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