(865) 544-5400
TOLL-FREE:
(800) 467-5427
Monday - Friday:
7:00 AM - 7:00 PM
Saturday:
8:30 AM - 1:00 PM
(865) 544-5435
You can text the Credit union with questions! It's an easy way to stay in touch and get the answers you need.
Want to speak with a real person without having to stop what you’re doing? Try Secure Chat! Click on the red bubble in the bottom right corner.
Check your balance, transfer between accounts, review charges, and more, 24/7!
Get assistance with online banking and the KTVAECU mobile app.
Get answers to your questions about home loans, refinancing, home equity loans, and payoff requests.
For questions about consumer loans or to manage loan applications, call our Consumer Lending department.
For information on debit/credit card disputes, please visit the Card Disputes Page.
If you have additional questions, please call (865) 544-5490 during regular business hours.
To report a lost or stolen ATM or Visa debit card please call (865) 544-5400 or toll-free (800) 467-5427 and select option 5 for the Card Services Department. To report a lost or stolen credit card please call (800) 472-3272.
P.O. Box 36027
Knoxville, TN 37930
Real Estate Lending
Knoxville TVA Employees Credit Union
P.O. Box 36027
Knoxville, TN 37930
If mailing payments, be sure to add adequate time for mail services to deliver payments.
MORTGAGE / HOME LOANS QUESTIONS
(865) 544-5409
EMAIL US
MORTGAGE PAYOFF REQUESTS
(865) 544-5409
REQUEST A PAYOFF ONLINE
Not all requests can be processed online.
Payoffs may also be requested by faxing a request to (865) 544-5698.
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4Available to qualifying Members. Some restrictions may apply. Message and data rates may apply. Ask for details.
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